Going on a vacation is good for mind, body, and soul. People go on holidays for unwinding themselves from the hectic schedule, to relieve stress, and also for spending quality time with their families. Spending time with the kids also helps to enhance the bond.
Although tourism has gone through vast expansions in recent times, people have their preferences for spending vacations. Some like to stay at the luxury hotels in the holiday destinations, and there are some who prefer to spend their holidays at a resort away from the hustles bustle of the urban life. Holiday resorts are self-sufficient establishments that provide their guests a home away from home in the midst of nature with provisions of all entertainment and recreational amenities.
Being a commercial organization, the holiday resorts owners always want to impress the first time visitors for establishing their brand. Understanding what motivates people is important for the holiday resorts to create increasing demand about the resort. Other than revamping the decoration of the holiday resort to make it a standalone type and making it multi-functional, giving surprises also help the visitors.
As long as it is not a fly in the soup or a bed sheet with stains, people love surprises. This lets them have a feeling that they are getting something extra and naturally get impressed. Surprises also make the visitors think that they are being cared for. Here are amazing suggestions that you may consider for delighting your first-time visitors to re-visit the resort.
Warm and welcoming front desk is the key to everything
For making their stay memorable, it is necessary for the resort to make them excited. A warm and cordial front desk can do havoc in creating a strong first impression on the guest upon arrival. Rather than offering a mechanical welcome, it is better to depart from the script as that makes the guests happy. Mind, lip services do not help. The front desk should be responsive and attend to their needs immediately.
Make it personal
Customers are bored with the formal business approach. The guests can be made to feel special in some ways. Form the way they are greeted, the service provided, and interaction with the staff determine the satisfaction level. To surprise the guest, a chocolate can be left on the bed for impressing the guest. You can personalize the wrapper by printing the name of the guests and some welcoming message on it using the available apps. When the guests find this waiting for them, they get highly impressed.
Call the guest
A welcome call also creates a big impact. Call the guests personally to check if the room meets their expectation. Also offer them further assistance like a briefing on the local places of interest, wakeup calls and offering to arrange local travel, if they are interested.
Offer something complimentary
People are greatly moved when they are offered something free. It need not be a costly item. A welcoming soft drink or a bottle of water upon arrival can do the trick. Such moves create a great impact on the customers.
Waive extra charges
Waiving extra charges go a long way in impressing the visitors and make them loyal customers. This may not always be a high amount. Even waiving fees for using the resort safe or delivery charges are sure to delight the guests.
Greet them on special occasions
Never forget to call your visitors on their birthdays for sending birthday wishes. In case, a guest happens to be in the holiday resort on their birthday, make it special for him. By doing so, they will feel that you care for them. You can also surprise the moms by sending e-cards on the Mother's Day.
Connect them to the outside world
Creating free Wi-Fi zone and providing Skype interface in the room is a great way to delight the guests. Having these facilities, they will be able to connect with their friends and will speak volumes about how they are amazingly spending time at the holiday resort.
Look after the kids
Travel has turned into a family affair. So, Taking care of the needs of the children is a great way to impress the visitors. Creating a kid's play zone and Welcome Park where the children can spend time enjoying some kid-friendly local programs with a small treat will definitely wow the guests.
Greens help to make a great impression. People have an affinity towards nature. The greens create a stress-free ambiance that is liked by the visitors. Building a green periphery and creating private zones with natural element makes the holiday resort serene and elegant.
Faux plants are the best alternative
Including live trees and plants have many maintenance issues that involve cost and manpower. The faux plants do not have any such demands and, therefore, easy to maintain. These are made using high-quality plastic materials, strong, colorfast pigments and are also infused with special UV blocking chemicals so that they maintain their color and shine when exposed to the outdoors. These are also made to replicate their live cousins in all respects. You can never feel the difference visually. Moreover, these are available in wide varieties including boxwood topiaries, window boxes, privacy screens, living walls, flowers, hanging baskets, outdoor plants, and many more. Landscaping holiday resorts with these faux products take the place aplomb to the next level. Using fake greens have many advantages. These are easily installable and can be customized to specific requirements. Unlike the natural greens, these do not require any waiting period and continue to adorn the place from the day one. These also do not shed leaves and, therefore, create no mess. Being independent of seasonal variations, they can be installed anywhere regardless of the location of the holiday resorts and continue to embellish the place equally in all seasons.